“Pauline’s ability to work with a wide range of personalities in a large, newly formed team was highly effective and practical; her style is sensitive to personal issues yet highly focused on the professional excellence I desired from the team. It was especially significant for me as the Business Manager to learn how differently colleagues perceived each other and myself, and how this had caused performance in the team to be ineffective. ¬†

In particular, it was noticeable that the atmosphere across the whole team lightened and improved 100 fold; and that over a year later the change in many people is sustainable in a manner that I have not experienced with other programmes. ¬†Pauline has a wealth of experience about business as well as the people and this enhances the sustainability of the end result. Her skill to reach an eclectic audience always creates tangible benefits for everyone.”

~ Diane McNulty, Business Manager, Metropolitan Police, London

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